Are you an existing Dickies Customer and
have a Dickies Customer Number?

• Click set-up registration
• Click "yes"
• Enter your e-mail address
• Enter all required fields and click the submit button. (see right side)
• Dickies will complete verification process within 2 business days and notify you via e-mail.

Once approved, you will use your e-mail address and password to login. In the meantime, please visit the public areas of the site as a guest.

• Click set-up
  registration
• Click "no"
• Enter all required fields and click the submit button.
• Dickies will review your information and have a  salesperson contact you.

You are permitted to browse dickiesb2b as a guest until such time that your account is set up.

E-MAIL ADDRESS (top of page)
An email address is required to register for access. If you have internet access but do not have an e-mail address, you can create a personal e-mail address for free at either www.hotmail.com or www.mail.yahoo.com 

MAKING CHANGES   (top of page)
At this time, your customer profile cannot be changed on-line.  If you need to change any settings related to your Dickies account or your on-line access, please contact us at 1-800-263-1924 or dickiesb2b@dickies.com .

ADDING NEW  USERS  (top of page)
A company may have multiple users, each with their own login/password combination.  Each user must complete the registration process and assign customer numbers to their profile.  Companies with a single corporate e-mail address may also choose to share this single e-mail for all users.

ADDING SHIPPING LOCATIONS  (top of page)
If there are additional shipping locations that you did not include in your initial registration, please contact us at dickiesb2b@dickies.com with your e-mail address (that you use for your login) as well as the new shipping locations.

HOW TO ORDER LOGIN (top of page)
Once you have received approval of your online registration you can gain full access to dickiesb2b services by logging in.  Enter your e-mail address and the password you selected during the registration process.

You must login in order to place an order as your pricing and options will be determined by your login.

If you are an existing Dickies customer but have not registered for online access, click set-up registration.

CHOOSE SHIPPING LOCATION (top of page)
If you are authorized to order for multiple shipping locations, you must choose the shipping location for this particular order. If you believe that a shipping location is missing from the list, please contact us at dickiesb2b@dickies.com

Selecting a location (top of page)
To choose a shipping location you must choose from one of two options:

Create New Cart...

If you had placed items in your cart during a previous session, you can discard these choices and start over with an new cart. 

If you did not have any items selected from a previous session, you must click on New.

Browse Catalog (top of page)

Clicking the Go button will take you directly to the Dickies on-line catalog.  If you have logged in, your prices will appear.  But if you haven't logged in, pricing will not appear.

You must choose a shipping location before you can place an order, however you can return to this page anytime by clicking on the Place Order button that is shown at the top of all web pages.

Place Order (top of page)

At any time you can click on the Place Order button in the top right of every page to begin your order. This button will disappear once you start the process.

ORDER HEADER (top of page)
This information is required to help Dickies manage the ordering process. Some fields will be required and others are optional. This is based on your customer profile settings (contact 1-800-263-1924 to make changes).

• Verify bill to/ship to information
• Enter your name & telephone #
• Enter purchase order # if required 
• Enter Dept. # if required
• Ship date is optional and is defaulted to the first available ship date. You may select a specific ship date, however, this date is an estimate only.
• Cancel date is optional. If you select a Cancel Date, any part of your order that has not been shipped by this date will be canceled.

Special Services (top of page)
Some customers have special requirements which will be shown in this section. If you do not have any special requirements (as per your customer profile), this section will not appear.

If your company permits backorders, you will be permitted to disallow backorders for this specific order. Disallowing backorders will not permanently change your customer profile. 

Freight Service (top of page)
Your customer profile is set-up with default freight service which will be shown for reference. If you require expedited freight you may choose from the available options on the drop down list. There will be additional shipping charges for any expedited freight requests.

If you choose expedited freight services, you must include the account number for your FedEx or UPS account.

• Select category (Men's, Kid's etc.)
• Select product (Pants, Shirts, etc.)
• Select item
  (874 etc.)
• Select color (Navy)

These steps will take you to the size/inventory matrix.

• If you know the style number (e.g. 874)
• Click the "order by catalog no." tab on the on-line catalog screen
• Now enter the style number (e.g. 874) in the Quick Entry box

These steps will take you to the size/inventory matrix.

You may also navigate directly to specific catalog pages by using the search function in the left margin. For this function, only the item number is required (color code is not required).

Selecting Size & Quantity on the Matrix (top of page)

• You will be shown a size matrix which will indicate all available sizes for style selected.  Enter the desired quantity in the appropriate box(es).
• Color coding is used to indicate inventory status.  (e.g. if size 32X34 is shown as a red box, there is no stock currently available).
• After size(s)/quantity(ies) are selected, click add to cart.
• View cart will go to shopping cart without adding selected styles.  Click the back button to return to the style you were working on.
• Select cancel to clear the selections on matrix.  
• Over sizes are also indicated in the matrix - there is an additional charge for most oversize items.

Legend/Stock Status (top of page)

• In Stock:  Dickies has this size in stock.
• Low Stock:  Dickies has limited stock available at this time and  may have to be backordered depending on other requests in our system.
• Backorder:  Dickies has no stock available at this time, but this is an active style and more stock will become available soon and ship at that time.  For further information call 1-800-263-1924.  If your customer profile is not set-up allow Backorders, any items not available at time of shipping will be canceled from your order.
• Oversize:  indicates 1st Oversize, 2nd Oversize, and 3rd Oversize.

Cancel (top of page)
Cancel will clear the selections on the size and quantity screen and take you back to the style page you selected.

• Lists the styles (e.g. 874NV 32X36) by size in cart to be ordered.
• Update button will allow you to change quantity. 
• Stock status will tell you if the style is in stock.  (view stock status help for details)
• Remove allows you to remove any style in the shopping cart.
• Special services are allowed for particular customers based on customer profile.
• Quick Entry button can be used if you know your style number (e.g. 874NV).

• Continue Shopping takes you back to the On-Line Catalog.
• Save Cart allows you to save your shopping cart and complete it at a later date.  
• Clear Cart will delete everything in your cart.
• Checkout when you are ready to do a final review.

• Verify bill to/ship to.
• Verify delivery date/cancel date.
• Verify purchasing agent/purchasing order #.
• Verify freight method.
• Verify ordered styles and quantities.

Other Order Review Options (top of page)

• Save Order will allow you to save your shopping cart for later.  
• Make Changes will return to shopping cart. 
• Submit Order will complete the order.

ORDER CONFIRMATION (top of page)
Once you have submitted your order, y ou will receive an order confirmation email informing you that we have received and processed your order.  When your order is shipped you will receive an additional email indicating what is being shipped. These e-mails will provide links back to our order status page, where you can view your order details.

SPLIT ORDERS (top of page)
Q. What is a Split Order?
A. A Split Order has future-dated items not available for 10 days or more and also has at-once items on it. If you click yes to split the order you will create two (2) separate orders, the first being Cart 1 for the at-once items and then Cart 2 for the future-dated items.

Q. Do I need to add all items to my cart before I split the order.
A. YES, please add all items to your cart before you split the order otherwise you will have future-dated items in Cart 1.

Q. Can anyone Split an order?
A. Yes, as long as your order has future-dated and at-once items in it. A box will appear giving you the option to split the order.

Q. If the order is split will I receive two (2) confirmations and WD order numbers?
A. Yes, the split order is considered two separate orders.

Q. Do I have to Split my order?
A. No, you can leave your order as you entered it.

Q. What is the advantage of splitting my order?
A. The advantage is that the at-once items will ship out on schedule. Where as the future-dated items will remain in an open status until the inventory is in stock then the order will be filled and shipped.

Q. Will the order split more than once for multiple future dates?
A. No, the split is a one-time process. All future-dated items go into Cart 2.

Q. What happens to Cart 2 with the future-dated items if I don’t process it?
A. Cart 2 will be placed in your saved carts on the Home page and will remain there until you load or delete it.

Q. Can I add items to Cart 2?
A. Yes, but keep in mind that Cart 2 has future-dated items and if you were to add at-once items then you are right back to square one. The order will be held up until the future-dated items can be filled.

CUSTOMER SERVICE - REGISTRATION (top of page)
Q:  How do I become a Dickies customer?
A:  Please call 1-800-263-1924 or e-mail us at dickiesb2b@dickies.com and we will arrange for a sales representative to contact you.

Q:  How do I register for on-line access?
A:  You must first set up a Dickies account with us (see above).  Once you have an account number, you can register for on-line access here .

Q:  Do I have to register to place an order?
A:   Yes, we need to know who you are in order to provide you with prices list and delivery options.

Q:  Do I have to register to browse the on-line catalog?
A:  No, you can browse the on-line catalog at any time.

LOGIN (top of page)
Q:  Do I need an e-mail address to order on-line?
A:  Yes, your e-mail address is used as your username and is required for us to communicate with you. If you do not have an e-mail address, you can obtain one for free at www.hotmail.com or mail.yahoo.com

Q:  My e-mail address has changed who do I contact?
A:  Phone 1-800-263-1924 or e-mail your request to dickiesb2b@dickies.com

Q:  Why are there are no prices shown on the catalog.
A:  Prices are only shown once you have logged in. Prices are not available to guests. If you have logged in but still cannot see any pricing, then you have not yet been authorized to view prices.  Please email us at dickiesb2b@dickies.com with your e-mail address and customer number.

Q:  I forgot my password, what do I do?
A:  Please use the "forgot your password" link in the login section.  You will be able to view your hint or have your password e-mailed to you within a few minutes.

Q:  How do I change my password?
A:   Call 1-800-263-1924 or email us at dickiesb2b@dickies.com

SHIPPING (top of page)
Q:  When will my order ship?
A:  Your can track your order by using the tracking number provided on your e-mail reply.

Q:  What freight service does the company use?
A:  When your account is set-up a default freight service will be entered.  Some accounts will be set-up with Expedited Freight for an additional cost.

Q:  Can I return unwanted merchandise?
A:  Please read the Returns Policy (below).

RETURNS (top of page)
Q:  What is the Returns Policy?
A:  Only authorized first quality returns will be accepted.  A return request should be made with our Customer Service Department or with your local sales representative for first class salable goods.  Such requests must be made within 15 days of receipt of goods, and must be used within 15 days of date of authorization.  Return requests should include the reason, quantity by style, and number and date of the invoice relating to the merchandise.  Williamson-Dickie will accept no returns without a Return Authorization number attached to the outside of each carton.  No handling or service charges will be allowed.  Only products manufactured by Williamson-Dickie Mfg. Co. will be accepted.  All Dickies licensed products must be returned to the appropriate licensee.  Non-defective goods will be accepted only in first class salable condition with transportation charges prepaid F.O.B. Destination and a restocking fee will be charged.  In the event that Williamson-Dickie is liable for the transportation charges, such as shipping to the incorrect address, the customer must obtain approved routing from Williamson-Dickie Mfg. Co.  Failure to do so will result in appropriate deductions from the resulting credit memo.  Defective garments are not to be returned but will be inspected on premises by your local sales representative.  Instructions may be obtained from our Customer Service Department for the handling and disposition of these garments.  Your full compliance with this policy will help us to provide prompt and efficient service.

ORDERING (top of page)
Q:   How do I change billing or shipping information.
A:   Contact Customer Service at 1-800-263-1924

Q:  Can I cancel a backorder?
A:  Yes but this has to be done over the phone to allow us to verify the change in the order.

Q:  Can I select Expedited Freight?
A:  Yes, any customer can select Expedited Freight, however any additional freight charges will be the customer's responsibility.

Q:  I know my style number - is there a fast way to order?
A:  We offer our Quick Entry button for such cases. Click on the Order by Catalog No. tab. Using the Quick Entry feature will take you straight to the matrix to select your size and quantity.

Q: Why do backorder dates keep changing?
A:  Shipments from our factories can be impacted by transportation related delays which will effect the date that we will be able to ship out your backorders.

Q:  Why does it take 3 months to get a backorder in?
A:  We manufacture our garments according to a forecasted plan and seasonal garments in particular are only produced at certain times of the year to reduce inventory costs.

Q:  How do I check the status of a backorder?
A:  Please call us at 1-800-263-1924 

Q:  I need to change my quantity on my shopping cart how do I do this?
A:  Select your quantity and enter the correct quantity.  Then click the update button.

Q:  I have not completed my order but I need to log off, will I lose my order?
A:  No, you will not lose your order if you click the save order button.  The next time you log in, you will have the option to retrieve any incomplete orders.

OTHER (top of page)
Q:  Why do I get an error message when I try and access some parts of the website?
A:  There are 3 levels of access available:
      1.  guests (non-customers) - limited access
      2.  Dickies customers (non-registered) - no access to pricing or order entry
      3.  Dickies customers (registered) - full access

UNSOLICITED IDEA POLICY (top of page)
Q:  What if I come up with a perfect idea for Williamson-Dickie to use, and want to offer it to you?
A:  UNSOLICITED IDEA POLICY - Williamson-Dickie appreciates individual interest in submitting ideas, proposals, or suggestions. Williamson-Dickie has many projects under development at any given time and it is possible that unsolicited ideas or proposals could be submitted to Williamson-Dickie which are already under consideration or may already be in the planning stages. Williamson-Dickie associates are not authorized to accept or consider unsolicited ideas, suggestions or proposals including ideas for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, suggestions or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Williamson-Dickies' products or marketing strategies might seem similar to unsolicited ideas submitted to Williamson-Dickie. Please do not send unsolicited ideas, proposals, or suggestions to Williamson-Dickie or anyone at Williamson-Dickie. In the event Williamson-Dickie does receive unsolicited ideas, proposals, or suggestions, regardless of statements which may be made in the correspondence received, the following terms shall apply to all unsolicited idea, proposal, or suggestion submissions.

TERMS OF IDEA SUBMISSION

All individuals submitting unsolicited ideas agree to the following:

      (1)  Unsolicited ideas will automatically become the property of Williamson-Dickie, without compensation to individuals making the submission;

      (2)  Williamson-Dickie will be allowed to use the ideas for any purpose and in any way, including providing the unsolicited idea or suggestion to other parties as deemed appropriate.